Privacy Policy

Last Updated: May 21, 2025

1. Introduction

VINETALK INTERACTIVE PTE. LTD. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect, process, and protect information when you use our AI services available at VINETALK ("Service").

By using our Service, you acknowledge that you have read and understood the information in this Policy. This Policy supplements the Terms of Service governing your use of the Service.

2. Who We Are

Data Controller: VINETALK INTERACTIVE PTE. LTD. (UEN：202510909N)
Registered Office Address: 18 KAKI BUKIT ROAD 3, #05-17, ENTREPRENEUR BUSINESS CENTRE, SINGAPORE 415978
Contact Email: info@vinetalk.ai

3. What is Personal Data?

"Personal Data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

4. Applicability and Age Restrictions

Our Service is strictly intended for individuals 18 years of age or older. No one under 18 is permitted to use the Service. By using the Service, you declare that you are at least 18 years old.

5. Categories of Personal Data We Process

5.1 Account Information

• Name and contact details
• Email address
• Username and password
• Account preferences and settings

5.2 Payment Information

• Payment card details (we store only limited necessary information)
• Billing address
• Transaction history
• Payment history

5.3 Service Usage Information

• Features used
• Interactions with our AI services
• User-generated content
• Requests and queries submitted to our systems

5.4 Technical Data

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone and location
• Login information
• Service usage data

5.5 Communication Data

• Customer support interactions
• Feedback and survey responses
• Inquiries submitted via our website

6. How We Collect Your Personal Data

We collect personal data through:

6.1 Direct Interactions

• When you create an account
• When you subscribe to our services
• When you contact customer support
• When you fill out forms on our website

6.2 Automated Technologies

• When you access our website via cookies and similar technologies
• When you use our Service
• Through our mobile applications

6.3 Third Parties

• Payment processors
• Analytics providers
• Marketing partners (where applicable)

7. How We Use Your Personal Data

We use personal data for the following purposes:

Purpose	Legal Basis
Creating and managing your account	Performance of Contract
Providing our AI services	Performance of Contract
Processing your payments and managing subscriptions	Performance of Contract
Communicating about your subscription	Performance of Contract
Improving our services	Legitimate Interests
Providing customer support	Performance of Contract
Securing our Service	Legitimate Interests
Complying with legal obligations	Legal Obligation
Detecting and preventing fraud	Legitimate Interests

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files containing a small amount of data, which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our website.
• Functional Cookies: Allow us to remember your choices.
• Analytics/Performance Cookies: Allow us to recognize and count visitors.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

For more information about cookies, see our separate Cookie Notice on our website.

9. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

9.1 Service Providers

We share information with third-party vendors, consultants, and service providers performing services on our behalf, such as:

• Payment processors
• Cloud storage providers
• Customer support tools
• Analytics services

9.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

9.3 Legal Requirements

We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., courts or government agencies).

9.4 With Your Consent

We may share your personal data with third parties when we have obtained your consent.

10. International Data Transfers

We operate globally and may transfer your personal data to countries outside your country of residence. When we do so, we implement appropriate safeguards to ensure your data is protected:

10.1 European Economic Area (EEA) and UK

For transfers from the EEA and UK, we rely on:

• EU Standard Contractual Clauses
• UK International Data Transfer Agreement
• Adequacy decisions by the European Commission or UK authorities

10.2 Other Regions

For transfers to/from other regions, we implement appropriate safeguards in accordance with applicable laws.

You can learn more about these safeguards by contacting info@vinetalk.ai.

11. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is 100% secure, and we cannot guarantee the security of information transmitted via the internet.

12. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• While your account is active
• As needed to provide our Service
• As necessary to comply with legal obligations
• As necessary to resolve disputes
• As necessary to enforce our agreements

When we no longer need your personal data, we securely delete or anonymize it.

13. Your Rights Regarding Personal Data

Depending on your location, you may have certain rights regarding your personal data:

13.1 Users in EU, UK, and Similar Jurisdictions

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13.2 California Users

• Right to know what personal data is collected
• Right to know if personal data is sold or disclosed
• Right to opt-out of sale of personal data
• Right to access your personal data
• Right to request deletion
• Right to equal service and price

13.3 Users in Other Jurisdictions

We respect privacy rights under various laws worldwide. Contact us to exercise rights available in your jurisdiction.

14. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us at info@vinetalk.ai.

15. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date. You are advised to review this Policy periodically for any changes.

16. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

17. Region-Specific Addendums

17.1 European Economic Area (EEA) and UK

In addition to the rights listed in Section 13, you have the right not to be subject to automated decision-making, including profiling, which produces legal effects or similarly significant effects.

EU Representative: [Name and contact details of EU representative, if applicable]

17.2 California

We are fully committed to complying with California privacy laws and protecting the privacy rights of California residents. For more information about your rights under California privacy laws, please watch for updates to our privacy statement.

17.3 Canada

The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private sector organizations collect, use, and disclose personal information. You have the right to access your personal information, challenge its accuracy, and request appropriate amendments.

17.4 Australia

The Australian Privacy Principles (APPs) govern how we handle personal information of Australian users. You have the right to request access to and correction of your personal information.

17.5 Brazil

The General Data Protection Law (LGPD) provides specific rights to Brazilian residents regarding their personal data. These include rights to confirmation of processing existence, data access, correction, anonymization, portability, deletion, information about shared usage, information about the possibility of not providing consent, and withdrawal of consent.

18. Subscription Terms

For details on subscriptions, cancellations, and refunds, visit our Subscription Terms.

19. Hardware Product Return Policy

For physical hardware products (e.g., voice boxes bundled with figurines/collectibles):

1. Return Inquiries: Please contact the original retailer or distribution channel where you purchased the product for their specific return policy, as these physical items are not sold directly through our website.
2. Original Retailer Policy: Return eligibility, process, and conditions for hardware products are governed by the policies of the original place of purchase.
3. Hardware Support: For technical support regarding hardware products, you may contact info@vinetalk.ai, but all return and refund requests must be directed to the original retailer.

20. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: info@vinetalk.ai
Address: 18 KAKI BUKIT ROAD 3, #05-17, ENTREPRENEUR BUSINESS CENTRE, SINGAPORE 415978

We will respond to your inquiry as soon as possible.